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This activity provides practice in making persuasive presentations and allows participants to analyze, in depth, the factors that determine successful influencing. Can be used as a mid-session stimulator, using topics that reflect the content of the training or as a closer to help summarize the days events. Contributed by Marlene Caroselli. Objective: To develop awareness that context is as important as content when attempting to persuade Group Size: Any size in groups of 4 or 5 Time Required: About 25 minutes for 20 participants, shorter or longer, depending on number

In a typical action-learning project, a team of employees solves a real, complex, strategic problem that is affecting the organization. In the process of solving the problem, team members develop their skills, knowledge, and insights through continuously reflecting on its behaviors related to problem definition, idea generation, solution implementation, and results evaluation. Objectives: To organize and facilitate an action-learning team To plan and implement an action-learning project and to learn from the activity Group Size: 4-8, drawn from different division of an organization Time Required: 1 hour for the initial session. Schedule and time requirements for other sessions will be decided by participants.

The subject of self-management - of companies in which the decisions are made by the work force rather than by the managers or owners - has long been of interest both to economists and to a wider audience. In this 1984 book Saul Estrin offers a comprehensive survey of how workers' self-management has influenced industrial structure and the allocation of resources in Yugoslavia, where a system of this type has operated since the 1950s. The book will interest economists concerned with the likely impact of workers' participation as well as specialists in self-management theory and the operation of the Yugoslav economy.

Engage and teach your team wherever and wheneverfrom one of the world's leading e-learning authorities. The digital electronics revolution keeps us connected with almost anyone around the world and makes information available anywhere, at anytime. In the workplace, the impact has been great, propelling mobile learning to the forefront of training and education. Dr. Gary Woodill, a senior analyst at a leading e-learning research firm shows you how mobile learning is evolving, and how organizations can use it more efficiently and effectively--with companies reaping the rewards of increased communication, teamwork, productivity and profitability. Learn how to break free from the old notions of training and development with the concrete strategies in The Mobile Learning Edge and Become skilled in the seven principles of successfully training employees on the move Implement new learning programs that employees can access anywhere Develop a future mobile learning strategy in an ever-changing environment Discover what might be the right kind of mobile technologies for your company With The Mobile Learning Edge you'll go beyond applications and content and be able to create engaging and productive mobile learning for your team. According to a recent study, there's one mobile device for every two people in the world, and the technology making these devices smarter and more connected is improving almost daily. The real revolution is that mobile learning releases learners from the classroom where they are immobilized, and allows them to learn at "anytime, anyplace." In The Mobile Learning Edge, Dr. Gary Woodill outlines the most effective methodologies for training and engaging employees on the move and takes the person out of the classroom, while keeping learners connected to the information they need at all times. The Mobile Learning Edge features: Information on the social media and enabled devices that can serve your mobile learning Concrete strategies for how your business can use mobile learning to train, educate, and instruct employees anywhere Pointers on information gathering and analysis on the fly Innovative ideas for creating effective mobile learning experiences Comprehensive strategies for anticipating future mobile learning needs and developments You'll find a wealth of information about the history of this emerging field, retrieving information, methods for learning, applications, uses, and experiences--and how to put it all together to build a mobile learning system thats right for your team. Using case studies, Woodill shows how you can emulate the successes of corporations like Nike, Accenture, and Merrill Lynch in using micro-blogging, cloud computing, mobile gaming, intermodal mashups, virtual worlds, collective intelligence, and other mobile learning platforms to take your business's recruitment, training, communication, and collaboration functions to the next level.

Recent studies show that in the next few years many companies could have only about half the leaders and skilled workers they need--and that these talent shortages will be particularly acute in the critical sectors like engineering, health care, energy, government, manufacturing, and aerospace and defense. As a line executive you need to ask yourself one question: Do we have who it takes to drive business performance in the future In The Executive Guide to High-Impact Talent Management, David DeLong and Steve Trautman combine wide-ranging research and real-world expertise to chart a clear and efficient path for senior leaders. They show how to not only reduce the risks of talent shortages but also maximize the payoff of workforce and leadership development investments. Sharing their findings based on more than 70 interviews with senior executives and top-rated talent experts and their own experience as leaders and consultants, DeLong and Trautman show you how to: Accurately diagnose talent-related risks that threaten performance Efficiently evaluate and measure workforce and leadership investments Ensure your staff is aligning talent processes to support business strategy Accelerate leadership development and the transfer of critical knowledge Communicate cultural principles that will drive recruiting, development, and retention programs Assess the talent management IQ of your leadership team The Executive Guide to High-Impact Talent Management shows leaders how to translate their belief in the importance of investing in people into concrete actions that will improve business performance. Most important, it shows you how to get started today! Praise for The Executive Guide to High-Impact Talent Management: "Most executives I know are far more comfortable running the financial or operational or product sides of their business. This book does an excellent job clarifying every leader's real role in developing talent to grow their business." -- John Rex, CFO, Microsoft North America "DeLong and Trautman have attacked the issue of managing talent and developing leaders in a manner that is systemic, grounded, insightful, and incredibly helpful for a CEO like me and for our entire senior management team." -- Peter Metca lf, CEO, Black Diamond Equipment "The authors' practical approaches to prioritizing risk and implementing creative talent solutions can help you maximize the payoff of these investments." -- Annmarie Nea l, Vice President, Cisco Center for Collaborative Leadership, Cisco Systems "DeLong and Trautman show leaders how to compete and win at the increasingly high-stakes game of talent management." -- Joseph W. Wilczek, CEO, Franciscan Health System "This book is full of practical insights that will make you a more effective leader today." -- Hy Pomerance, Chief Talent Officer, New York Life Insurance Company

GET THE TOOLS AND KNOW-HOW THAT MAKE ROI MORE THAN JUST A NUMBER "Ron does such a great job answering the question that has baffl ed many learning professionals for years: How do we measure and demonstrate the value of training. Applying his methodology of ROI is inspiring in that the exercise helps to translate training activities into improved performance and, ultimately, tangible business outcomes, rather than mere calculation of numbers." JUDY FENG, Director, Talent Management, Baxter Asia Pacific "Those who have criticized ROI will be pleased with Stones ROI Quality Analysis (RQA). HR directors and training managers will benefit from implementing this credible technique, and Stone's 'secret sauce ingredients' allow instructional designers to serve up a five-star training program." STEPHANIE MOOSHEGIAN, Ph.D., Chair, Saint Louis University's Organizational Studies Program "Loaded with robust and practical methodologies, templates, and proven tools, The Real Value of Training masterfully demystifies ROI. As a seasoned learning and development practitioner, I can now add a valuable ROI approach that when used with both tangible and intangible results tells a powerful story of how signifi cant learning events contribute to positive business outcomes. Great book!" MERIBETH GERMINO, Master of Arts in Law and Diplomacy, Biopharmaceutical Industry Leadership Development Executive "The uniqueness of this book is that it will benefit any leader who wants to transform the organization through training solutions totally focused on alignment with performance through integrating training with individual development and business goals." VIDYADHAR S. DABHOLKAR, Head of Human Resource Development, HILTI Manufacturing India Pvt. Ltd. The financial crisis and ensuing recession permanently changed how business is conducted. Executives and other decision makers, pressured to accomplish higher goals with lower budgets, are demanding greater levels of accountability from their people. And when it comes to investing in business processes, they want quantifiable proof that any new initiative will contribute to solving problems, serving customers, and improving the business. The Real Value of Training gives you the tools not only to prove that your program will deliver solutions; it goes one step further, so you can explain exactly how much it will deliver. Presented by training ROI expert Ron Stone, The Real Value of Training offers an 11-step process for qualitatively and quantitatively measuring the value of training. Stone's methodology brings ROI to a new level of scrutiny and credibility by helping you successfully: Collect critical performance data Analyze results and adjust for causal influence and sustained impact Assign a monetary value to business-outcome data Calculate the fully loaded cost of the solution design Calculate the ROI and its level of quality Predict and quantify performance improvement Using Stone's groundbreaking methods, you will create a training program that is powerful but flexible enough to refocus at a moment's notice, so it remains aligned with the organizations interests, no matter what happenswhether it's another economic meltdown or a shift in business strategy. Take your training ROI to a new level of credibility! With The Real Value of Training, you have everything you need to verify that your training solution is directly aligned with business strategy and to determine and communicate its ultimate value to the organization.

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.

The plain-English resource every employer, manager and HR professional needs. New laws affect every aspect of being an employer -- from interviewing and hiring, to handling employee benefits to firing. The most complete guide to your legal rights and responsibilities, The Employer's Legal Handbook shows you how to comply with the most recent workplace laws and regulations, run a safe and fair workplace and avoid lawsuits. Learn everything you need to know about: Hiring: Understand the legal guidelines for hiring employees, writing job descriptions, conducting interviews and investigating applicants. Smart personnel practices: What to include in employee personnel files, employee handbooks, performance reviews and references for former employees. Wages & hours: Comply with federal and state overtime and minimum wage requirements. Employee benefits: Learn the ins and outs of wage and hour laws, retirement plans and health insurance. Workplace health and safety: Comply with OSHA requirements, and implement policies on smoking, drugs and alcohol abuse. Discrimination: Prevent sexual harassment and discrimination based on age, race, pregnancy, sexual orientation and national origin. Termination and layoffs: Avoid wrongful termination cases, conduct a final meeting and protect your business information when employees leave. Laws affecting small business practices: Everything you need to know about the Americans With Disabilities Act, the Family and Medical Leave Act, health and safety issues, employee testing and more. The 10th edition updates the book's easy-to-use legal charts to provide your state's current employment laws.

If you're a human resources professional, it's important that you have quick access to the information you need to do your job. Enter Nolo's latest quick reference guide, Employment Law: The Essential HR Desk Reference, the all-in-one, easy-to-read guide every HR pro should have handy. From Absenteeism to Zero-Tolerance Policy, read entries on topics such as: Bereavement Leave Class Action Ergonomics Hostile Work Environment Minimum Wage Privacy Stock Options Trade Secret Whistleblower ...and much more In usual Nolo fashion, Employment Law combines legal and practical information that can be used in real-world HR situations. Real-life case references, statistics, trends, and even pop culture references help to illustrate each entry's summary of the law. Let this guide, the latest in Nolo's Quick Reference series, give you easy and affordable access to the information you need.

Provide your employees with a handbook that spells out your company's benefits, policies and procedures with this practical legal guide. Every company, no matter how big or small, needs to provide workers with an employee handbook. Create Your Own Employee Handbook gives you all the information and policies managers, HR professionals and business owners need to create their own reader-friendly guide, no matter what state you live in. Each chapter covers a different topic, including: at-will employment hiring pay and payroll workdays and hours performance evaluations benefits discrimination and harassment complaints and investigations leave health and safety substance abuse privacy in the workplace discipline You'll get the lowdown on the legal and practical considerations that apply to each topic in your state, plus sample policies that you can use as-is, or tailor to meet your needs. The CD-ROM lets you cut-and-paste the language you need to complete your own handbook instantly. The 5th edition is completely updated to include the latest developments in federal and state law, and covers emerging workplace issues such as lactation breaks, instant messaging, and new regulations for dealing with victims of domestic violence.